Service Advisor
Job Requirements:
- Ability to adhere to V&F Auto Core Values
- Exceptional customer service skills
- An ability to build relationships with customers and team members
- Strong organizational skills with the ability to prioritize and manage time efficiently
- Valid driver’s license and a clean driving record
- Strong aptitude for working with computers and new technology
- Excellent typing skills
- Strong communication skills
- Work cooperatively and effectively with others as part of a team
- Courteous and clean telephone voice with an enthusiastic personality
- Professional appearance
- Driven to set and achieve challenging goals.
- Willingness to learn in a culture that encourages improvement and growth
What you will be doing as a service advisor:
- Continuous communication with our customers before, during, and after the service
- Gathering information from customers and communicating their concerns to the technicians
- Communicating technician findings with our customers in a concise, informative manner
- Educating customers on the features and benefits of preventative maintenance
- Generating repair and maintenance estimates for parts and labor
- Answering phones and scheduling reservations
- Participating in continuing education
- Contacting vendors and ordering parts
- Creating invoices and taking payments
- Working with technicians to coordinate the flow of vehicles through the shop