Can I use someone else’s roadside assistance?

Posted on October 30, 2019 in Our Community, Tips From The Pros

Calling roadside assistance for help can be daunting and confusing, especially if you've never done it before. If you’re a member of a motor club like AAA, here are some tips you should know when calling for roadside assistance-- even if it's not your car.

Remember to bring your card with you-- even if you're not driving.

The great part about many motor clubs is that your membership isn’t attached to your single vehicle. As long as the subscribing member is in the car and carrying their card, their benefits can be used regardless of who's driving or who owns the car. So, yes, you can typically use a passenger's roadside assistance benefits if you're in a pinch. Just make sure you understand the level of membership and the services that come with it.

If you feel unsafe, let the operator know.

If you are stuck along the highway, a busy road, or any other place where you don't feel safe, let the operator know. Most companies, including AAA, will prioritize your call based on whether you are in a safe place or not. Highways tend to take priority as they're one of the least safe locations for a stranded motorist to linger, and for an assistance crew to work.

Pinpoint your exact location.

The more details you can give the operator about your location the easier it will be for their truck to find you. If you’re along the roadside, give them the street name and the numbers of nearby houses or businesses; on the highway, give them the route number and the mile marker if possible. When there aren't any immediate clues around, pull out your phone and pinpoint your location with your phone’s GPS. When all else fails, look for nearby landmarks like nearby buildings, businesses, statues, or landscaping to help the driver find you.

Stay in the area.

You should try to stay with your vehicle until help arrives but, if you're unable to, be sure to let the operator where you're headed to wait for help. The operator can contact local authorities and can send a police vehicle with emergency lights to warn oncoming vehicles of your disabled car.

Forgot to renew your membership? You can still call.

Motor clubs will generally provide you service if you renew your membership over the phone, as long as it expired within the past year. They won’t let you upgrade to get additional towing but if you just need a jump start or help changing a flat they’ll typically lend a hand.

At V&F

At V&F we strive to provide our customers with a well-rounded knowledge of all things automotive. If you find yourself with some engine trouble, these tips will help you get assistance quicker and avoid any major problems. Since 1988, our family-owned and operated service center has been providing top-quality auto repair services to Agawam, Feeding Hills, Southwick, West Springfield and the surrounding Massachusetts communities. If your car needs maintenance or repair this winter season, call us at (413)314-2280 or schedule an appointment online.