Warranty in Agawam, Massachusetts

What is warranted, and for how long?

Parts and Labor are both covered on most replacement parts for 36 months or 36,000 miles from the original purchase, whichever occurs first. This warranty applies to parts installed and services performed on private passenger cars and light trucks only. This warranty does not apply to wearable items. V&F Auto reserves the right to refuse warranty services if someone other than V&F Auto has performed any work on or near the area of the covered part(s).

Exclusions: Tires, lights, filters, brake linings, wiper blades, used parts, fluids, select electrical and/or dealer-purchased parts, and alignments are not covered by this warranty and are subject to a lesser warranty. This warranty does not cover the replacement of any fluids, refrigerant, clamps, or other incidentals. The cost of additional brake system components and/or labor involved to restore the Brake System to its safe and proper operation is not included with the brake system warranty. In addition, any internal engine/transmission repairs (excluding external seals and gaskets) or replacement of internal components, or replacement of engine/transmission assembly are excluded. Any fluid leak is not covered unless it has developed noticeable drips that can be documented by V&F Auto (minor seepage not covered). Batteries are warranted separately by the manufacturer. Lesser quality parts chosen by the customer are subject to a lesser warranty.

General Provisions/Guidelines

Who is covered by the warranties listed in the document? This warranty covers the original purchaser of the installed part(s) and/or services.

Where will the warranty be covered? At V&F Auto or any authorized Tech-Net Professional service facility that is outside V&F’s servicing location.

How can a claim be made under the warranties? The vehicle and failing condition must be present at V&F Auto, and the original invoice from V&F Auto must be presented in order to get the benefits of the warranty.

What will V&F Auto do for warranty coverage? Once the failure has been confirmed, V&F Auto will replace or repair the covered part(s) as needed to fix the warranted part(s) or services. There will be no reimbursements for any repairs done outside of V&F Auto. If replacement part(s) are no longer available, the next best course of action decided by V&F Auto will be taken. If V&F Auto decides a better quality part is needed, the price difference will need to be paid in full by the customer upon completion of repairs.